Return and Replacement Policy

 

At Ellie's Artsy, we take immense pride in our commitment to delivering top-quality, handcrafted products that reflect the essence of your special moments. Each item is meticulously customized to your specifications, ensuring a unique and personalized experience. Due to the nature of our products and our dedication to meeting your exact requirements, we have established the following Return and Replacement Policy:

 

1. Returns

 

We regret that we cannot accept returns for any of our custom-made and handcrafted products. Every item we create is tailored specifically to your preferences, making it impossible for us to restock or resell. We kindly ask our valued customers to review and confirm all order details before finalizing their purchase to ensure complete satisfaction.

 

2. Replacements

 

Ellie's Artsy is committed to delivering your order in impeccable condition, reflecting the quality and craftsmanship we stand for. In the unlikely event that your order arrives damaged or if there are any mistakes made by our team in the customization process, we offer replacements under the following conditions:

 

   - Damage During Transit:If your order arrives damaged, please contact us within 3 days of receiving your order. We will require photographic evidence of the damage. Once verified, we will initiate the replacement process at no additional cost to you.

 

   - Mistakes from Our Team: If any errors or mistakes occur on our end during the customization process, please contact us within 3 days of receiving your order. We will work diligently to rectify the issue and provide you with a replacement as swiftly as possible.

 

3. Contact Us

 

To initiate a replacement request or report any issues with your order, please contact our Customer Care team via +91 6238 807 680

 

4. Important Notes

 

   - To ensure a swift and accurate resolution, please provide clear photographs and detailed descriptions of the damage or mistake when contacting us.

 

   - Replacement requests must be made within 3 days of receiving your order.

 

   - Ellie's Artsy reserves the right to request the return of the damaged or incorrect item prior to processing a replacement.

 

   - Replacements are subject to product availability. If the exact item is unavailable, we will work with you to find a suitable alternative or offer a refund.

 

5. Refunds

 

Refunds will only be issued in cases where replacements are not feasible or declined by the customer. Any applicable refunds will be processed promptly.

 

By placing an order with Ellie's Artsy, you acknowledge and agree to our Return and Replacement Policy.

 

Please note that our commitment to your satisfaction remains at the forefront of our operations. We are dedicated to addressing any concerns promptly and ensuring that you receive the high-quality products you expect from Ellie's Artsy.

 

Should you have any questions or require further clarification regarding our policy, please do not hesitate to contact us at +91 6238 807 680